Have questions about our video chat service Noetic Live™? Check out this FAQ!
What does ‘Noetic’ mean?
Noetic is an adjective of Greek origin meaning of or relating to mental activity or the intellect. We aim to educate the public, so we feel this is a fitting name!
How do I book a Noetic Live™ session?
Please note that Noetic Live™ is currently offered to U.S. residents only.
After registering a Cancer Expert Now account, be sure you have a subscription that allows you to use Noetic Live™. Go to the subscription page after you register to choose a Premium subscription. You can also pay for a one-time session when you submit your request while using a Basic account.
Go to the My Records section and fill out your patient case, including your medical history, treatment history, and concerns you would like to discuss. Please be as thorough as possible. You can also upload medical documents in this section.
In the Noetic Live™ section, click the ‘Click here to schedule a session’ button and enter your available dates and times over the next 7 days. Include days and times that will work on the weekends. Please block off at least 30 minutes of your time for the session.
A Cancer Expert Now team member will be in contact to finish the scheduling process and provide instruction on how to join the session.
Can I share my medical documents with an expert over Noetic Live™?
Yes, we do allow you to share your uploaded medical documents for a Noetic Live™ session. Once an expert has been officially booked for you, they will have access to view whatever you’ve uploaded to your account in My Records.
Why can I not choose which expert I speak with?
In the interest of booking your session as soon as possible, your request is submitted to multiple experts, all of which have expertise in your tumor type of interest. If you do have a specific expert you would like to speak to, please include their name in your request.
How long does it take for me to be booked for my session?
We encourage our experts to respond to Noetic Live™ requests within 48 hours.
What if something comes up and I need to cancel the session?
Please send an email to firstname.lastname@example.org if you need to cancel a Noetic Live™ session. Please cancel with at least 24 hours notice. Cancelling with less than 24 hours notice will result in a cancellation fee.
Where is the session recording located and how long does it stay in my account?
Your session recording is located in My Account under the Noetic™ Live tab. The recording will be automatically uploaded to your account once your session is completed and will remain in your account to view as many times as you like for 60 days. After 60 days, the recording will be deleted for security purposes.
Have a question about Noetic Live™ that wasn’t answered here? Ask us by email at email@example.com and we can help!